Telephony

Cloud PBX is a corporate telephone station hosted and provided to the company as a cloud service. Another name is virtual PBX. Virtual PBX has a number of undoubted advantages – first of all, the lack of the need to install, configure and maintain PBX by the company.

The same way as being hosted locally, cloud PBXs make it possible to take advantage of all the modern telephony benefits – voice mail, faxes, automatic voice menus, conferences and other unified communications functions.

A cloud PBX can function as a soft switch of familiar telephone lines of common use, as a soft switch of voice channels over IP (VoIP) or as a switch of a hybrid network consisting of VoIP and public telephone lines.

Cloud PBX – key benefits

• Low cost of initial installation and subsequent maintenance

The cost of installing the system is minimal because you do not need to purchase a full license and a physical server. The cost of maintenance is also low, because You do not need to hire or invite a specialist to service the PBX server.

• Not limited to the office size
  

Employees can connect to the system from anywhere. An excellent solution for colleagues working from home, in branches and seconded sales specialists.

• Scalable

A virtual PBX allows for smooth expansion (adding external and internal lines) as your business grows.

• Easy operation

Since the company does not need to be engaged in self-service PBX, in general, virtual PBX is easier to use than your own.

• Cost reduction

Due to low IP telephony rates, virtual PBX saves communication costs. Free setup and profitable communication within the network. No additional and hidden fees.

Free internal calls

• Powerful functionality

Among the options of the cloud PBX – more than 100 business functions for turning calls into customers. Our PBX is one of the most functional virtual PBX on the market.

• Quick connection and easy setup

Connecting a virtual PBX takes 2 hours. Setup is carried out remotely by our specialists.

• There is no connection fee
• Per second billing
• Prices are in USD without VAT
• Calls between subscribers are free (Free internal calls)
  

Combine your employees, who are at least at different ends of the world, into a single corporate network with three-digit extensions. Using the services of IP telephony, you do not have to pay for calls within the company. The basic configuration is 10 internal lines. If necessary, you can connect one or more packages of 10 lines. The total number of internal lines for the corporate network is unlimited.

• The quality of the provided communication does not depend on the tariff plan. Only premium routes with the highest quality of communication are used for all tariff plans.
• Caller ID number transfer for outgoing calls is provided in all tariff plans.

• Voice Menu System (IVR)
• Call transfer
• Call Pickup
• Call recording
• Conditional and unconditional call forwarding
• Voicemail System
• Automatic greeting
• Auto Attendant by Caller ID
• Standby for a second call if the line is busy
• Select music in standby mode
• Connecting an alternative line
• Setting the dialing prefix
• Statistics of all calls
• API for integration with other services
• WebTRC and multiplatform
• The ability to change the number of the caller at the request of the client

• free office telephony in 5 minutes
• offices anywhere in the world in a single telephone network
• the ability to create a budget call center
  
• connecting multichannel numbers in any city in the world
• redirection within the office or outside the office (for example, to a mobile)
• free callback widget will increase the conversion
• integration of virtual PBX with Bitrix24, AmoCRM, Planfix and API interface for other systems
• services are available for individuals and organizations

Distribute calls automatically with an interactive voice menu. The client will not have to wait long for an answer. It will be easier to get through to the necessary department or service of your company.

Opportunities

• Customize the rules of the multi-level voice menu
• Download the pre-recorded menu in Russian, English or any other language

Advantages of use

• Efficiency
• Reduces the load on the secretary due to the ability of the client to transfer himself to the necessary employee
• Additional communication – advertising and informational notification of customers due to the possibility to add not only a greeting to the voice menu, but also commercials of the company

Loyalty

• Simplify the system of interaction with customers and improve the quality of service. The time for dialing is reduced, which means that the client’s waiting time on the line before connecting to the desired subscriber is reduced too – it increases customer loyalty
• Always in touch
• It is easier to process incoming calls during off-hours, if the voice menu has a way to redirection to employees’ mobile phones or to leave a message by voice mail

How much it cost?

We configure the voice menu for free and it is included in the VPBX. You can choose one of the voice menu options we offer, or record an personal one.

It is accessible via the web interface and allows an employee to get quick access to records and personal conversations history, as well as managing personal communication lines (pattern).
As a rule, access to a private office together with the authority to manage communication schemes is delegated to middle managers.

In this personal account, a manager can set up and change communication schemes for the department that is subordinate to him. It is possible to analyze statistics and listen to the recordings of his employees. It provides him better control of the workflow and real time communication with his employees about mistakes and opportunities for development and growth.

Now you are able to call directly from web interface! It is not necessary to use third-party applications and any other softphones.

Web interface features:

1. 1. Detailed and general financial reports
   2. The ability to view all current prices of destinations
      
   3. The ability to check the price of a specific destination by code
   4. Detailed and user-friendly reports and statistics in the context of the destination code, time, users, user groups, etc.
   5.  The ability to analyze each call
      • View details and technical information
      • Ability to set call recording for selected users
   6. Add users
   7. Add SIP and Web accounts for these users
   8. Add user groups
   9. Administrator account with full access to all functionality
   10. Ability to provide to the user the access rights of Team Leader (Managers)
       
   11.  Checking the current server status
       • User status (online or offline)
       • All current calls and their status are displayed
   12. Quickly clone users, groups and their settings

Call Recording is the best service for monitoring calls and improving customer services over the phone. You can keep important telephone conversations and conferences in an archive. Control the work of your subordinates, increase discipline and prevent information leak.

Opportunities

• Record all conversations or selective calls
• Store and listen to calls in your VPBX account
• Download the records in .mp3 or .wav format and analyze it offline

Advantages of use

• Load monitoring
• You will monitor the duration of calls and track the load on your call center
• Quality control
• Improve the quality of telephone conversations based on the analysis of employee communication with customers and partners
• Information Security
• The program for recording ip-telephony conversations will always help timely to find the source of leak of the important commercial information and increase the level of information security in your company
• Cost reduction
• Since all telephone conversations are recorded, your employees will never use the corporate phone for personal purposes, which will reduce inappropriate expenses

If it is not possible to arrange a personal meeting or a conversation with several people at the same time, you can make a conference call. This is the best way to communicate with clients from other cities and countries, holding meetings without extra costs.

Opportunities

• Create a conference call regardless of the location of its participants
• Connect any phones – internal and external, local and cell phones
• Organize one-time and regular events with constantly saved settings
• Record conversations of all participants of the conference
  
• Organize a conference call yourself or with the help of a secretary

Advantages of use

• Easy to use
  Meetings with employees, who work remotely, are easy to conduct due to the fact that office, home, mobile and “soft” phones can be connected to an audio conference
• Benefit
  You will receive a handy tool for training employees, which will allow you to improve staff skills without additional transportation and travel expenses
• Stability
  You can organize a permanent conference, if you initially set up the setting for a regular conference call, specifying the list of participants, the date and time of the conference

Our company uses its own WebRTC based personal webphone

WebRTC (abbr. From Web Real Time Communication). This is an open standard for real-time multimedia communication, which works directly in a web browser. The open standard platform rid of need to download additional programs, add-ins and extensions. At the API level, WebRTC technology is standardized by the W3C consortium, and at the protocol level – by the IETF community.

WebRTC is an evolving technology implemented by a high-tech subsystem in Chrome and Firefox browsers. WebRTC is supported in Google Chrome, Mozilla Firefox and Opera. It was created in order to rid of risks of confidentiality in the availability of local services and multimedia streams.

WebRTC allows business to bring communication to the highest level of reliability and security, improving the quality of online meetings, video conferencing and similar services.

We use our own equipment and software, which is developed with considering all the wishes of our customers! Because of this, it is multifunctional, productive, reliable and has a user-friendly interface. This equipment supports any protocols and connection options, thanks to which, over the years, we have never experienced connectivity or compatibility issues. Many servers around the world are organized into a cloud structure that ensures data integrity, as well as maximum speed and uninterrupted operation from anywhere in the world.

Create a real presence of your business in any city in the world with virtual numbers

A virtual phone number – is the best solution for those who are used to not limit yourself or business by territorial boundaries.

What is the feature of virtual numbers by Smartel Invest:

• You can open a virtual office anywhere in the world. Clients and partners will call a regular city number, and you can be anywhere.
• During the farthest overseas trip, you will always be able to call by dialing the usual city number (and paying for local number rates).
• You show respect to customers and increase the prestige of the company by connecting a phone number in their country and their city.
• Your office can move to any point of the planet, while saving all phone numbers.
• Telephone numbers by Smartel Invest are multichannel. Clients will always be able to reach you, and you will not miss any incoming call.
• Free Cloud PBX service will allow you to fully supply your office by telephony without high costs and will provide many additional features.

Number 8800
Virtual number 8 800 is a useful channel of direct communication with customers and an effective tool for promoting goods and services. Customers from any corner of the country can call 800 free of charge. What is the feature of the number 800?

More calls
Your customers will not worry about the cost of communication, even if they call on a long distance or from a mobile phone.

Extended sales geography
Calls to 800 are free from any region, which means you can to serve customers all over the country.

Multi-channel
Save customers from having to wait on the line – the system will automatically distribute calls among employees.

“Callback” Widget

Turn visitors of your site into clients, having placed on it free CallBack-widget.

1. Raises the conversion of your site
2. Increases sales
3. Helps customers to understand the product
4. Reduces the refuse rate

“Call Us” Widget

The “Call Us” button will undoubtedly increase the efficiency of any site, because it opens a new way to communicate with its visitors. They no longer need to have a phone to call you, now your clients can do it with one click on the site.

The “Call Us” Widget is a Web phone. When you click a button, an instant call is made via the Internet to your SIP account (or phone number).

In order to use this service, your website visitors do not need to install additional software, just enough speakers or headphones and a microphone. Moreover, such a call is free for both you and the site visitor.

Integration with CRM – allows you to use the following functions:

• Contact pop-up window for incoming call
• “Click2call” – call on click on the phone number from all pages of CRM
• Call history as the notes to Contacts, Companies or Transactions
• Listening to audio recordings as notes to Contacts, Companies or Transactions
• Forward to responsible user
• When a call comes in, the system identifies the contact number, the company or the CRM transaction by the caller’s number
• If a responsible user is set – the call is routed to this user’s phone

Additional options:

• Set the name of the caller from the contact. Thus, the user sees more complete information about the caller on his phone.
• Create contact during the incoming or outgoing call.
• Set a new Task when creating a contact. Thus, users will not forget to enter information on the new contact.
• Create a task with a missed call. Thus, customers will not remain unanswered.

API

Allows you to use Server functions from external programs by remote query algorithm. External programs can be (but not limited to):

• Web sites
• Call-shop applications
• Third-party billing applications
• Applications for call centers and etc.
  

Having decided to expand the range of services, in 2017 the company Smartel Invest group launched a new service SMS A2P. Our experience in VOIP and a great desire to meet the needs of customers – helped to develop a functional and easy to use SMS platform.

Using modern statistical tools, we provide our clients and partners with all the necessary traffic and payment reports at any time. Our technical support works around the clock and is always ready to solve any question of our client.

Sometimes with one short SMS you can say much more than during a long conversation. But what if your target is far away? Everything is very simple. You need to use the SMS service by Smartel Invest group.